Text only Print this page | E-mail this page| Add to favourites
British Council home
Education UK Partnership
About the Partnership
Governance
Funding model
Member institutions
Supported country offices
Annual review
Strategic developments
Strategic developments
Strategic review of communications
Further education strategy
Celebrating Customer Service Week 2009
Independent Colleges Review
Partnership insight: menu of services evaluation
New services for boarding schools
Key performance indicators
Strategic review of education exhibitions
Partnership insight
Menu of services evaluation

The Education UK Partnership is committed to improving the level of service that we offer to our members.

Over the last two years, we have been working with Accelerator Solutions Ltd to evaluate the quality of customer service we provide in delivering our menu of services.

Published in January 2008, the 'Partnership Insight' report incorporated the views of over 50 per cent of all members and highlighted positive aspects of the service members receive, as well as areas for improvement:

Download PDF Document Partnership insight: menu of services evaluation report (232KB) [Education UK Partnership password required]

The report has informed our future business planning and we are using it to take forward improvements.

In October 2008, we carried out an interim study, Instant insight. We are now working again with Accelerator to gather members' feedback for the 2009 Partnership Insight Review so that we can monitor our progress.

The United Kingdom’s international organisation for cultural relations and educational opportunities.
A registered charity: 209131 (England and Wales) SC037733 (Scotland)
Registered in Singapore as a branch (T09FC0012J) and as a charity (No 0768).
Our privacy and copyright statements.
Our commitment to freedom of information. Double-click for pop-up dictionary.

 Positive About Disabled People