This research has been developed to investigate how the British Council can develop business performance for the Education UK Partnership. The primary research focused on the following objectives:

			demonstrating progress in achieving Partnership strategy and objectives;
			identifying strengths and weaknesses in Partnership service delivery;
			informing strategy development and formulation to meet the needs and expectations of members of the Partnership;
			identifying key performance indicators that provide service level benchmarks.

Research was conducted in September 2006 using a questionnaire to collect quantitative and qualitative data. The response rate for this questionnaire was 36 per cent. A report on this research is available to Partnership members:

Partnership Key Performance Indicators survey 2006 report (212KB)

For the 2007 / 2008 Partnership year, we updated the Key Performance Indicators to enable us to benchmark them with last year’s results. The annual survey was distributed again in September 2007. This time, the questionnaire includes service provision in the 19 Partnership supported countries as well as the UK. We shared the results of this questionnaire with Partnership members at the Partnership Development Conference in December 2007.