We value your opinion of our people, work, services and website, and welcome any feedback you have, positive or negative.

If you would like to make a comment or complaint about us, please contact Yogita Patel, Assistant Director Education UK Partnership:

So that we can respond to you, please provide your name, postal address, e-mail address and telephone number.

How we will deal with your comment or complaint
We deal with all comments and complaints seriously. We promise that we will treat your comment or complaint fairly and impartially.

We will not treat you differently because you have made a complaint. We will not discriminate against you on the basis of your age, disability, ethnicity, gender, religion, belief, sexual orientation or any other irrelevant ground.

We will respond to you promptly, regardless of the subject matter or the way in which you contact us.

If we are unable to respond at the first point of contact, we aim to deal with your comment or complaint within ten working days of receipt. If it will take longer than this, we will inform you of any delay within ten working days.

When things have gone wrong, we will do our best to resolve matters quickly and fairly. We will:

			explain what went wrong and why;
			apologise, when it is appropriate;
			take action to remedy the situation, when possible.

If you are not satisfied with the response you receive, you can take the matter further and we will provide you with details of how to do this when we respond to your complaint.