Listen to some people trying to resolve a dispute at work with the help of a mediator.
See or print the audioscript and do an activity on paper (pdf 20Kb) NB 3mins 53, 3533 length

Listening comprehension: how much did you understand?
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Vocabulary:  correct the mistakes in the information
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Play the Word Game.  Fill in the missing words from the advice on conflict management.
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Read a complete online article about conflict management.
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For grammar practice, visit our grammar movies
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For similar articles and more language practice, visit the LearnEnglish Professionals site.
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