These practical and interactive workshops will help you develop the skills you need to communicate more effectively at work. All courses are taught in English and the training is very hands-on with no lectures.
What level of English do I need to follow the course?
As the courses are run in English so you need to have at least an Upper-Intermediate (B2) level to follow the input.
Where can I get more information?
Call us at 221 991 160 or email corporate.courses@britishcouncil.cz for more information.
There is a maximum of 12 participants per workshop and places are allocated on a first come first served basis.
The courses will be available at 1250 CZK per person for half a day and 2450 CZK per person for a full day.
- Plan, prepare and deliver an effective presentation with confidence
- Analyse your audience
- Write aims and objectives
- Structure a presentation
- Use appropriate language
- Use your voice to get your message across
- Deliver a successful presentation
- Deal with questions
- Plan for, take part in and chair effective meeting
- Reasons why meetings are successful
- Styles of meeting, participants and chair
- Opening a meeting
- Chairing a meeting
- Moving the meeting forwards
- Building the agenda
- Dealing with conflict
- Closing a meeting
- Prepare for and take part in win-win negotiations
- The art of negotiation
- Principled negotiation
- Wants and needs
- Preparation
- Listening
- Managing emotions
- Proposals
- Options
- Bargaining
- Understand the communication process to better communicate with colleagues and client
- The what and the how of successful communication
- First impressions
- Barriers
- Non-verbal communication
- Voice
- Words choice
- Speaking styles
- Listening styles
- Show interest and empathy
- Deal professionally with all callers to give them a positive experience
- Call management pattern
- Greeting
- Greeting
- Clarification
- Empathy
- Taking control
- Questions techniques
- Solutions
- Hold, transfer & call-back
- Difficult situations
- Plan your writing and avoid the common pitfalls in business writing
- Planning your writing
- Barriers to written communication
- Opening and closing
- The middle section
- Style and tome
- Paragraph construction
- Checking your writing
- Practise writing and responding to messages
- Write clear concise and accurate reports to influence your readers
- The planning cycle
- Write clear and well structured documents
- Gain a better understanding of the report writing process
- Practise the techniques required in the process of writing a well-structured report
- Produce a report specific to your needs to be checked by your trainer
- Improve your work life balance and reduce stress
- Look at how you currently manage your time
- Explore ways of improving your time management strategies
- Identify examples of good and bad time management
- Identify work patterns and work on time planning and prioritisation
- Effective email writing
- Improve your business email writing
- Explore ways of improving your email writing process
- Learn how to properly address your foreign clients
- Reduce the time you spend on writing emails
- Make all your emails clearer and more effective
- Improve your business email writing
- Explore ways of improving your email writing process
- Learn how to properly address your foreign clients
- Reduce the time you spend on writing emails
- Make all your emails clearer and more effective
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