In this article we shall be looking at Customer Service Orientation and the importance of having this skill. Read the article to find out more about what it is and what you can do to improve this skill and listen to a group of dissatisfied customers who are unhappy about the service they have received.

With this article you can

• find out more about the competency of customer service orientation
• practise your reading and listening comprehension
• revise the use of gerunds