With so many different people travelling to all parts of the world, English is often the preferred lingua franca for many tourists. Read a brochure advertising the amenities that a hotel offers and listen to a customer make a hotel booking over the phone.

With this article you can

• Practise your reading and listening skills
• See how much you understand with comprehension activities
• learn vocabulary related to hotel facilities
• find out some strategies on how to manage a phone conversation when the line is bad