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British Council Croatia
Skills@Work 2008-2010

Customer Care manual for workers in the tourism and hospitality sector (priručnik Briga o gostu za djelatnike u sektoru turizma i ugostiteljstva)

CUSTOMER CARE MANUAL (BRIGA O GOSTU, PRIRUČNIK ZA NASTAVNIKE U SEKTORU TURIZMA I UGOSTITELJSTVA)

Customer Care Manual

Skills for Employability

Skills for Employability is a British Council programme that addresses the demand for skills in a global economy so that national educational and training systems are better able to respond to labour market demands and learner needs.

Skills for Employability focuses on building strong relationships with industry and employers, governments and training providers, using the UK’s expertise on standards, innovation and creativity in the field of skills training where the UK is a market leader.

Through policy dialogue, seminars and conferences Skills for Employability brings international agencies and governments together to share the skills challenges and solutions for their education and training systems.

In Croatia, we are working with our partners on two different strands. The first strand is developing a classroom management manual for teachers in VET schools in cooperation with the Agency for Vocational Education and Adult Education. The second strand of the project is focused on developing materials in customer care for workers in the tourism sector in Croatia and our main partners are the Ministry of Tourism and the Croatian Association of Employers.

For more information, please, contact Maja Mandekić, project manager

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