The length of the course in days is shown in brackets. Pricing information is included in the course description files, and in the 2010 catalogue
CUSTOMER SERVICE ESSENTIALS FOR THE FRONTLINE (2) Equips frontline staff with the interpersonal skills required to provide excellent customer service. Download course description
CUSTOMER-FOCUSED TELEPHONE SKILLS (1) Improves your ability to manage first impressions, convey clear messages, listen attentively and handle calls with confidence. Download course description
