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	FEEDBACK AND COMPLAINTS

We aim to provide a high standard of service to our customers and clients and try to make things as straightforward as possible for all of them.

We welcome your feedback about our work. If you believe that we have got something wrong, or that there is any problem with the way we are dealing with you, please let us know. The sooner you tell us, the sooner we can do something about it.

To be able to help you we will need to know your full name, address, and a telephone number at which we can contact you. Please tell us what you think has gone wrong and how you believe it can be put right.

Please send your mail to exams@britishcouncil.ba with the word FEEDBACK in the subject.

Thank you.