EU project in Bosnia and Herzegovina (2008/09) included two intensive courses and one final joint Training of Trainers workshop. The courses were specially designed for civil-servants directly involved in negotiation processes in the context of EU. For more information on courses, see below.

Trainers:

Colm Downes and David Rose of the British Council teaching centre in Brussels

Impact:

35 civil servants of BiH successfully completed the course and were awarded with certificates

Key learning aim:

To develop the communication skills required by chairs and national delegates to effectively manage EU working group meetings

Course content:

			Debating EU topics using appropriate terminology
			Chairing working group meetings
			Developing standpoints and proposals
			Presenting formal positions on EU matters
			Developing the communication skills required for meetings, discussions and negotiations in the margins
			Writing working group meeting invitations, agendas, position papers and state of play reports

Trainers:

Colm Downes and David Rose of the British Council teaching centre in Brussels

Impact:

12 civil servants/potential trainers successfully completed the course and were awarded with certificates

Key learning aim:

Familiarisation with techniques of delivering Working Group Meetings in the Context of EU training

Course content:

1. The key methodological approach

2. Essential secondary techniques

			Using video effectively
			Giving language feedback
			Staging and time targets

3. Excellent not average - how to achieve real learning

			Memorable concepts and raising awareness
			Teaching body language
			The trainer as a coach

Trainers:

Colm Downes and David Rose of the British Council teaching centre in Brussels

Impact:

30 civil servants of BiH successfully completed the course and were awarded with certificates

Key learning aim:

To prepare for and participate effectively in bilateral and multilateral negotiations

Course content:

1.Negotiation Theory

			Negotiation styles and strategies
			Distributive versus integrative negotiation bargaining
			Behaviour of successful negotiators
			The influence of cultural factors and non verbal communication

2. Diplomatic language for EU Negotiations

			Expressing opinions – agreeing and disagreeing
			Interrupting, clarifying and hedging
			Trading concessions
			EU jargon

Trainers:

Colm Downes and David Rose of the British Council teaching centre in Brussels

Impact:

11 civil servants/potential trainers successfully completed the course and were awarded with certificates

Key learning aim:

Familiarization with methods and strategies for delivering the training sessions for bilateral and multilateral negotiation skills courses

Course content:

			Teacher trainer methodologies
			Adopting course material for local training content
			To deliver training in English language for diplomacy
			To deliver training in negotiation theory and practice

Trainers:

Colm Downes and Louise Chamberlain of the British Council Training Centre in Brussels

Impact:

22 civil servants of BiH and Montenegro successfully completed the course and were awarded with certificates

Key learning aims:

Familiarization with methodology and techniques of delivering courses in the context of EU-related skills.

Course content

General Methodology and Practice

			Needs Analysis
			Learning and teaching styles
			Material and course preparation and development
			Classroom management
			Observation and feedback techniques

Delivering Specific Skills Training

			Presentation Skills
			Writing Skills
			Meeting Skills
			Negotiation Skills

For more information please contact Larisa Halilović.