We value your opinion of our people, work, website, programmes and services. If you would like to give your feedback or complaint about us you can do this in one of four ways:

• in person at the British Council office, Ljubljanska 9, Sarajevo.
• by sending a downloaded exams related complaint form at exams@britishcouncil.ba
• or general complaint form at british.council@britishcouncil.ba
• by sending printed complaint form to our address (British Council Bosnia and Herzegovina, Complaints, Ljubljanska 9, 71000 Sarajevo, Bosnia and Herzegovina)

Please have in mind that feedback or complaint regarding Cambridge ESOL or IELTS exams will be treated with respect to complaint procedures for these exams when it comes to enquiry on results or on examination process. Please click here to find more information about  Cambridge ESOL and IELTS exams.

Your complaint will be reviewed and you will be notified within 10 working days depending on the nature of your complaint. If we made a mistake we will apologise and take action to stop it happening again.

For further information on how we will handle your comment or complaint, please take a look at the following page.