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If you request a cancellation of your IELTS Test more than 5 weeks before the test date you will be refunded the test fee minus a local administrative charge of €60.-. If you want to cancel less than 5 weeks before the Test Day, you will be charged the full Test Fee. To cancel your test date, please complete our Transfer/Refund Form and e-mail it to IELTS@britishcouncil.at.
We would be grateful if you could let us know in advance that you will not be attending, so there will be no inconvenience for the other candidates.
One change of test date is possible if the request is received no later than 5 weeks before the exam. For this, a transfer fee of € 68.- will be charged. It is not possible to postpone your IELTS Test less than 5 weeks before the test day. If you do not take the test on the set date, the full Test Fee will be retained and you would have to make a new registration for a later date, including a new payment.To change your test date, please use our Transfer/Refund Form and e-mail it to IELTS@britishcouncil.at together with a payment confirmation. Please note that the new date must then be within 3 months of the original date.
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If you are ill on the test day we need the following documents from you within five working days of the test date:
If we have not received the required documentation by the fifth working day after the test, you will be marked as absent and forfeit all claims. Copies sent by fax or e-mail are not accepted.
If both documents reach us within the deadline, you have two options:
- A full refund of the test fee minus an administration charge of € 60,--
- single transfer to a new test date (within three months of the original test date)
Candidates who receive a transfer to a new test date and who are ill on the second test date are not entitled to a refund of the test fee nor to any further transfer to a new test date.
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