For exam date transfer or cancellation you need to contact the Exams Department within the five-week period prior to the test date. Any request after this period will not be considered. The only exemptions that can be accepted are:

			Illness
			Loss or bereavement – death of a close family member
			Hardship/trauma –victim of crime, victim of a traffic

In this case, the candidates must complete the Request for Refund or Test Date Transfer Form (MS Word, 191 KB) and attach the appropriate documentation and/or evidence no later than five working days after the test date. Acceptable documents may include a medical certificate from a qualified medical practitioner, a death certificate, or a police report. The Administrator will advise the candidate within one week of lodging the application whether or not their request has been approved.

Cancellation
Candidates who cancel their registration more than five weeks before of the test date, will receive a ful refund of full fee minus an administrative fee of 12 000 AMD. The refund can be collected from the British Council Armenia office in cash in AMD.the local currency.

Transfer
Candidates who transfer their test date more than five weeks before the elected test date will be charged an administrative fee of 12 000 AMD (if paid in Armenia) or 37 EUR (if paid abroad).

For both exam cancellation and transfer you need to fill in the Request for Refund or Test Date Transfer Form (MS Word, 191 KB) and either submit it to our office or send via e-mail.

The payment slip along with the Request for Refund or Test Date Transfer Form (MS Word, 191 KB) should be submitted or e-mailed to the Exams Department.

Appeal
The appeal process is possible within six  weeks of the test date.If you wish to appeal your test results you need to pay the appeal fee in amount of 36 000 AMD (if paid in Armenia) or 85 EUR (if paid abroad) to our bank account number (PDF, 24KB). The appeal fee is fully reimbursed only if your score is changed.

The payment slip along with the IELTS Enquiry on Results Form (Adobe PDF, 376 KB) should be submitted or e-mailed to the Exams Department. Please note that the appeal process may take up to six weeks.

For further information about the IELTS examination, please contact our Exams Department.