Income trends Measured in millions

Grant-in-aid has increased in the region as resources are channelled through to the region from Western Europe. The real impact of this shift will be seen in 2008–09 when the grant will increase to £10 million. The decrease in overall income reflects the end of the Department for International Development’s Political Participation contract in Iraq. Demand for examinations remains high across the region as the economy continues to diversify and young people wish to gain international education skills.

Country share of income Measured in millions
Country in bold denotes head office
Audience engagement Measured in millions

Over 50 per cent of the people we engage with across this region are in Saudi Arabia, reflecting the size and strategic importance of the country.

Audience reach Measured in millions

We have significantly increased our remote reach owing to increased access to our new regional bilingual website and promotion of our go4 english.com website, which provides online support to teachers and learners of English.

Customer satisfaction scores

We have maintained last year’s overall score of 77 for customer satisfaction with high scores in two of our priority countries.

Performance impact and looking aheadWe exceeded or equalled all 2006–07 impact scores on corporate outputs. There was a particularly marked gain on long-term relationships (75 to 79). A high score for internationalism (86) was reinforced by strong results from the Connecting Classrooms programme.