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British Council Africa
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British Embassy in Zimbabwe
Contact us
Telephone +263 4 701658
+263 4 701659
+263 4 701660
+263 4 701661
Fax +263 4 701148
E-mail general.enquiries@britishcouncil.org.zw
PO Box PO.Box 664
Harare, Zimbabwe
Public Office hours
Tuesday to Friday 0900 to 1400 hrs
Saturday (Information Centre only) 0900 to 1300 hrs
Monday, Sunday & public holidays Closed
Find us
Address 16 Cork Road, Belgravia
Harare, Zimbabwe

Telephone +263 9 75815 / 75816
+263 9 885843
Fax +263 9 75815 / 75816
E-mail general.enquiries@britishcouncil.org.zw
PO Box P O Box 557
Bulawayo, Zimbabwe
Public Office hours
Tuesday to Friday 0900 to 1700 hrs
Saturday (Information Centre only) 0900 to 1300 hrs
Monday, Sunday & public holidays Closed
Find us
Address 2nd Floor West Zimdef House
102 Fort Street
Bulawayo, Zimbabwe

Home > Zimbabwe
Customer Feedback

The British Council and CEB, an independent research company, invites you to participate in a survey about the British Council's customer service.

The survey will help us find out how we can provide excellent customer service to you and how we can shape it according to your needs. We would like to know how you feel and what is important to you when we serve you.

To say thank you! for helping us, you can enter your email address at the end of the survey for a chance to win one of five kindles. We will contact you before the end of April if you have won.

This survey will take approximately five minutes to complete. Your responses will only be used to improve our customer service, so please be as honest and direct as possible. We are very grateful for your time in responding to the survey.

Follow this link to take the survey.

The British Council is the UK’s international organisation for education and cultural relations. We connect people in Zimbabwe with people in the UK and beyond.

Among many aspirations, young people in Zimbabwe want to pursue further education, find employment, pursue a profession and start or expand a business. We help them to achieve these by building their skills, knowledge and experience.

For more information about our services and programmes, please browse through the list below or contact us via the links to the left.

Examination / Administration Services
Last year, the British Council worldwide helped 2 million people sit professional and academic exams from the UK. In Zimbabwe, we administer a wide range of exams including IELTS, CIE, ACCA, CIPS and more. Find out more here.


Learn English online: try out our free games, stories, listening activities and grammar exercises.
Learn English online for kids: have fun with free games, songs and activities for children.
Teach English online: access teaching materials and get the latest news from the teaching community.
Additional resources: our list of useful links and downloads for students of English.
Education and Society
Professional Development Centre: We offer information and management-focused resources to meet professional and personal development needs.
Management Forums: Our forums provide networking opportunities, are useful for improving leadership skills, professional capacity and business practice.
InterAction: a leadership programme that enables men and women to engage in the challenges that face Africa by honouring success and learning from what works in Africa.
Connecting Classrooms: a programme that establishes and develops long-term, sustainable school partnerships across 20 countries in sub-Saharan Africa and the UK.
DelPHE: The Delphe programme was a successful project which was implemented in several countries in the region. It ended in March 2013 and DfiD gave a very good rating. As the programme is now closed, there has been a selection of projects to represent each of the Millennium Development Goals. The selected case studies are from Uganda, Ethiopia, Nigeria and Sudan. The cases show how much can be achieved with a comparatively small amount of funding, partners that are well-matched and lots of enthusiasm and support from staff and students at the institutions who took part in DelPHE to make their projects work. Please view the DelPHE case studies document.
Our local arts programme connects Zimbabweans with the UK arts sectors using joint projects, training and support for artists across genres.
Equal opportunities and diversity
View our Equal Opportunities and Diversity policy.

The United Kingdom’s international organisation for cultural relations and educational opportunities.
A registered charity: 209131 (England and Wales) SC037733 (Scotland)
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