Individuals may cancel their registration and claim a refund if they notify the exams services at least a week before the exams. Exams Services will charge an administrative fee of 20% of the equivalent of £60 paid for cancellation.
Candidates who want to cancel their registration after the exams date may only receive a refund if they can satisfy the Examinations Officer that their ability to sit the test has been affected by illness or serious cause. Causes include:
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Serious illness – e.g. hospital admission or serious injury (does not include minor illness such as colds, headache e.t.c.) |
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Loss or bereavement – death of close family member |
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Hardship/trauma – victim of crime, victim of a traffic accident |
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