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British Council Africa
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UK Embassy in Ethiopia
Contact us
Telephone +251 (0)11 662 0388
Fax +251 (0)11 662 3315
Mobile +251 (0)911 512835
E-mail information@et.britishcouncil.org
Office hours
Monday to Friday 0830 - 1630
Saturday, Sunday & public holidays Closed
Find us
Address Comoros Street
Addis Ababa, Ethiopia

Home > Ethiopia
Customer Feedback

The British Council and CEB, an independent research company, invite you to participate in a survey about the British Council's customer service.

The survey will help us find out how we can provide excellent customer service to you and how we can shape it according to your needs. We would like to know how you feel and what is important to you when we serve you.

To say thank you! for helping us, you can enter your email address at the end of the survey for a chance to win one of five kindles. We will contact you before the end of April if you have won.

This survey will take approximately five minutes to complete. Your responses will only be used to improve our customer service, so please be as honest and direct as possible. We are very grateful for your time in responding to the survey.

Follow this link to take the survey.

Dear customer, we regularly experience network problems with our telephone lines. In certain instances, the phone may appear to be ringing but does not ring on our side. If this happens, please contact us through our mobile line, +251 911 512835. We apologise for the inconvenience caused.

The British Council is the UK's leading international organisation for educational opportunities and cultural relations. Our office in Addis Ababa, Ethiopia was established in 1943 and has ever since engaged with generations of young people through a diverse range of educational and cultural programmes. We work with our partners, both Ethiopian and from the UK, to showcase excellence, innovation and creativity. We work for the benefit of the individual and for the mutual benefit of the UK and Ethiopia.

For more information about our services and programmes, please browse through the list below or contact us via the links to the left.

Examination / Administration Services
Last year, the British Council worldwide helped 2 million people sit professional and academic exams from the UK. In Ethiopia, we administer a wide range of exams including IELTS, CIE, CIPS and more. Find out more here.


CELTA course: We will be running a CELTA teacher training course in February 2014. This is a passport to teaching English anywhere in the world. For more information view the CELTA in Ethiopia document.
Global English: We support teachers and learners of English as well as policy makers in the area of language education via events, research, online courses, seminars and digital resources.
PEP: The Ethiopian Peacekeeping English Project (PEP) aims to raise the language levels of Ethiopian defence force personnel so that they can effectively participate in United Nations and African Union Peace Support Missions.
Education and Society

Connecting Classrooms: our school partnership programme that promotes intercultural dialogue through three-way partnerships between schools in Sub-Saharan Africa and the UK. The project aims to share new ways of teaching and learning methodologies so that stereotypes and assumptions about each other are challenged, diversity is valued and creativity is fostered.

Premier Skills: a football partnership programme defined by the Premier League in collaboration with the British Council that aims at developing coaching, teaching and English Language skills among local community coaches.
Professional development: we offer a range of professional development opportunities through resources, training, international examinations and networking opportunities for organizations and individuals seeking to improve their managerial, leadership and personal skills in order to achieve better work results.
Study in the UK: we can help you find out more about studying in the UK and applying for scholarships.
DelPHE: The Delphe programme was a successful project which was implemented in several countries in the region. It ended in March 2013 and DfiD gave a very good rating. As the programme is now closed, there has been a selection of projects to represent each of the Millennium Development Goals. The selected case studies are from Uganda, Ethiopia, Nigeria and Sudan. The cases show how much can be achieved with a comparatively small amount of funding, partners that are well-matched and lots of enthusiasm and support from staff and students at the institutions who took part in DelPHE to make their projects work. Please view the DelPHE case studies document.
Equal opportunities and diversity
View our Equal Opportunities and Diversity policy .

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